Shipping & Warranty
Last updated: August 4, 2026.
On This Page
1. Discreet Packaging & Billing
Every order ships in a plain, unmarked box or mailer with no logo, product images, or indication of contents on the exterior. Your billing statement will show a neutral descriptor rather than "Velvé Noir."
2. Shipping Methods & Times
- Standard Shipping: 4–6 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day (order by 12pm ET)
Orders are processed within 1 business day. You'll receive a shipping confirmation email once your order leaves our facility.
3. Shipping Costs
Standard shipping is free on orders over $75. Orders below this threshold incur a flat $6.95 shipping fee. Expedited and overnight rates are calculated at checkout.
4. International Shipping
We currently ship to the United States, Canada, and the United Kingdom. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
5. Order Tracking
A tracking link is included in your shipping confirmation email. You can also view order status anytime from your account dashboard.
6. Our No-Returns Policy
Due to the intimate nature of every item we sell, we do not accept returns for change of mind, once an order has shipped, on any product — opened or unopened. This applies across the catalog for hygiene and safety reasons. We'd rather help you choose confidently up front: every product page lists full materials and specifications, and our Journal's buyer's guide can help you narrow down the right fit before you order.
7. Manufacturer's Warranty
While we don't accept change-of-mind returns, every electronic device is backed by a 12-month manufacturer's warranty against defects in materials or workmanship, from the date of purchase. If a device is defective or stops working within that period, it's covered — see "Damaged or Defective Items" below for how to file a claim. Approved warranty claims are resolved with a replacement or a refund to your original payment method, at no cost to you.
8. Damaged or Defective Items
If your item arrives damaged or stops working within the warranty period (12 months from purchase for electronic devices), contact us with your order number and a description of the issue. We'll arrange a replacement or refund at no cost to you.
9. Contact Us
Questions about an order? Email velvenoir18@gmail.com — all support communications are handled discreetly and confidentially.