Privacy Policy

Velvé Noir ("we," "us," "our") respects your privacy, especially given the sensitive nature of the products we sell. This policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

We collect information you provide directly, such as:

• Contact details (name, email, shipping and billing address, phone number)
• Order and payment information, processed via our PCI-compliant payment provider
• Account credentials, if you create an account
• Communications you send to our support team

We also collect limited technical information automatically, including IP address, browser type, and site usage analytics.

2. How We Use Your Information

• To process, fulfill, and ship your orders
• To provide customer support and respond to inquiries
• To send order confirmations and, with consent, marketing communications
• To improve our website, products, and customer experience
• To detect and prevent fraud

3. Discreet Billing & Shipping

Because of the sensitive nature of our products, order details are handled with extra discretion. Packages ship in plain, unbranded packaging, and your billing statement will display a neutral descriptor rather than "Velvé Noir."

4. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how visitors use our site. You can control cookies through your browser settings; disabling certain cookies may affect site functionality.

5. How We Share Information

We do not sell your personal information. We may share limited data with:

• Shipping carriers, solely to deliver your order
• Payment processors, to complete transactions securely
• Service providers who help us operate the site (e.g., hosting, analytics), under confidentiality obligations
• Authorities, only where required by law

6. Data Security

We use industry-standard encryption and access controls to protect your data. No method of transmission or storage is 100% secure, but we continuously review our practices to minimize risk.

7. Your Rights & Choices

Depending on your location, you may have the right to access, correct, delete, or export your personal data, and to opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.

8. Age Requirement

This site and its products are intended only for individuals 18 years of age or older. We do not knowingly collect information from anyone under 18. If we learn we have collected such information, we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.

10. Contact Us

Questions about this policy or your data? Email us at velvenoir18@gmail.com.